Your bots
Create a support bot, give it instructions, then pick which one you're working on.
Register Chatbot
Only these sites can load the widget. Leave empty to allow any.
Your chatbots
What your bot knows
Group your sources into collections, then upload files or crawl a website. Everything here can be cited in answers.
Collection
Add sources
Collections
Indexed files
Test your bot
Ask what your customers would ask. Check the answer and the sources it cites before you go live.
Put it on your site
Set the title and brand color, then paste one script tag before </body> on any website.
Live order answers
Connect your store's order API so the bot can answer "where is my order?" with real status, delivery dates and tracking. Customers must give their order number and email before anything is shared.
Order API connection
Not connected| Order | Status | |
|---|---|---|
| Loading demo orders… | ||
Try in the Playground: “Where is my order?”, then give an order number and its email.
How to connect your store
Give this to whoever built your store. Your API receives the order number and email, and returns the order only if both match.
POST https://yourstore.com/api/order-status
Authorization: Bearer <your API key>
Content-Type: application/json
{"order_number": "1001", "email": "jane@example.com"}
200 OK
{
"order_number": "1001",
"status": "shipped",
"estimated_delivery": "2026-10-02",
"carrier": "UPS",
"tracking_number": "1Z999AA1",
"tracking_url": "https://www.ups.com/track?...",
"items": [{"name": "Burr Grinder X2", "quantity": 1}],
"email": "jane@example.com"
}
404 Not Found (no order matches BOTH number and email)
- status is required. Everything else is optional.
- Other supported fields:
status_detail,placed_at,shipped_at,delivered_at,total,currency,payment_status,fulfillment_status,return_status,refund_status,note_for_customer. - If you include email, we double-check it matches what the customer typed. It is never shown to the bot.
- Addresses, payment details and any fields not listed here are ignored.
- Respond within 8 seconds. Redirects are not followed.